{"id":29,"date":"2025-05-16T17:56:17","date_gmt":"2025-05-16T17:56:17","guid":{"rendered":"https:\/\/youcreation.fr\/?page_id=29"},"modified":"2025-05-26T09:16:34","modified_gmt":"2025-05-26T09:16:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/youcash.fr\/youcreation\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c0c38 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"80c0c38\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e01552f e-con-full elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"e01552f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d4b8e16 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d4b8e16\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6931eeb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6931eeb\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youcreation.fr\/service-client\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service client<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youcreation.fr\/privacy-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de confidentialit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youcreation.fr\/refund_returns\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de remboursement <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/youcreation.fr\/nous-contacter\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nous contacter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f639a89 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"f639a89\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cab272 elementor-widget elementor-widget-heading\" data-id=\"0cab272\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Droit de r\u00e9tractation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f26bfa elementor-widget elementor-widget-text-editor\" data-id=\"2f26bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conform\u00e9ment aux articles L221-18 et suivants du Code de la consommation, les clients particuliers disposent d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de leur commande pour exercer leur droit de r\u00e9tractation, <strong>sauf pour les produits personnalis\u00e9s<\/strong> (voir point 2).<\/p>\n<p>Pour exercer ce droit, veuillez nous contacter par email \u00e0 <a href=\"mailto:contact@youcreation.fr\">contact@youcreation.fr<\/a> en indiquant votre num\u00e9ro de commande et les articles concern\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac176d1 elementor-widget elementor-widget-spacer\" data-id=\"ac176d1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ae564 elementor-widget elementor-widget-heading\" data-id=\"a4ae564\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Exceptions au droit de r\u00e9tractation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2011d9 elementor-widget elementor-widget-text-editor\" data-id=\"c2011d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u26a0\ufe0f Les produits personnalis\u00e9s (textiles imprim\u00e9s, objets grav\u00e9s, cr\u00e9ations sur mesure\u2026) ne peuvent pas \u00eatre retourn\u00e9s ni rembours\u00e9s, <strong>conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation<\/strong>.<br \/>Nous vous conseillons de bien v\u00e9rifier les visuels, textes et tailles avant validation de la commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b30b13a elementor-widget elementor-widget-spacer\" data-id=\"b30b13a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1738b elementor-widget elementor-widget-heading\" data-id=\"2f1738b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Retours produits (hors personnalisation)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50dca39 elementor-widget elementor-widget-text-editor\" data-id=\"50dca39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si votre produit n\u2019est pas personnalis\u00e9 et que vous souhaitez le retourner dans le cadre du droit de r\u00e9tractation :<\/p>\n<ul>\n<li>Le retour doit \u00eatre effectu\u00e9 <strong>dans les 14 jours suivant votre demande<\/strong>,<\/li>\n<li>Le produit doit \u00eatre non port\u00e9, non lav\u00e9, et dans son emballage d\u2019origine,<\/li>\n<li>Les frais de retour sont <strong>\u00e0 la charge du client<\/strong>,<\/li>\n<li>Apr\u00e8s r\u00e9ception et v\u00e9rification, un remboursement sera effectu\u00e9<strong> sous 14 jours via le mode de paiement utilis\u00e9<\/strong>.<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\">Adresse de retour :<\/span> <br \/>NORD RAPID CASH \u2013 YouCr\u00e9ation <br \/><em>163 rue Villars, 59220 Denain, France<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c90d1 elementor-widget elementor-widget-spacer\" data-id=\"f7c90d1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ffe3c7 elementor-widget elementor-widget-heading\" data-id=\"9ffe3c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Produits d\u00e9fectueux ou erreur de commande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f181bd3 elementor-widget elementor-widget-text-editor\" data-id=\"f181bd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En cas de produit re\u00e7u endommag\u00e9, non conforme ou erreur de personnalisation de notre part :<\/p>\n<ul>\n<li>Merci de nous contacter<strong> sous 48h apr\u00e8s r\u00e9ception<\/strong> \u00e0 <a href=\"mailto:contact@youcreation.fr\">contact@youcreation.fr<\/a> avec photos \u00e0 l\u2019appui.<\/li>\n<li>Apr\u00e8s v\u00e9rification, nous vous proposerons soit un remplacement, soit un remboursement int\u00e9gral, y compris les frais de retour si n\u00e9cessaire.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da52d88 elementor-widget elementor-widget-spacer\" data-id=\"da52d88\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b822284 elementor-widget elementor-widget-heading\" data-id=\"b822284\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b293c63 elementor-widget elementor-widget-text-editor\" data-id=\"b293c63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute question relative \u00e0 cette politique de confidentialit\u00e9, vous pouvez nous contacter :<\/p>\n<ul>\n<li>Par email : <a href=\"contact@youcreation.fr\">contact@youcreation.fr<\/a><\/li>\n<li>Via notre formulaire : <a href=\"https:\/\/youcreation.fr\/nous-contacter\/\">https:\/\/youcreation.fr\/contact<\/a><\/li>\n<li>Par courrier : NORD RAPID CASH, 163 rue Villars, 59220 Denain<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service client Politique de confidentialit\u00e9 Politique de remboursement Nous contacter 1. Droit de r\u00e9tractation Conform\u00e9ment aux articles L221-18 et suivants du Code de la consommation, les clients particuliers disposent d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de leur commande pour exercer leur droit de r\u00e9tractation, sauf pour les produits personnalis\u00e9s (voir point 2). Pour exercer ce droit, veuillez nous contacter par email \u00e0 contact@youcreation.fr en indiquant votre num\u00e9ro de commande et les articles concern\u00e9s. 2. Exceptions au droit de r\u00e9tractation \u26a0\ufe0f Les produits personnalis\u00e9s (textiles imprim\u00e9s, objets grav\u00e9s, cr\u00e9ations sur mesure\u2026) ne peuvent pas \u00eatre retourn\u00e9s ni rembours\u00e9s, conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation.Nous vous conseillons de bien v\u00e9rifier les visuels, textes et tailles avant validation de la commande. 3. Retours produits (hors personnalisation) Si votre produit n\u2019est pas personnalis\u00e9 et que vous souhaitez le retourner dans le cadre du droit de r\u00e9tractation : Le retour doit \u00eatre effectu\u00e9 dans les 14 jours suivant votre demande, Le produit doit \u00eatre non port\u00e9, non lav\u00e9, et dans son emballage d\u2019origine, Les frais de retour sont \u00e0 la charge du client, Apr\u00e8s r\u00e9ception et v\u00e9rification, un remboursement sera effectu\u00e9 sous 14 jours via le mode de paiement utilis\u00e9. Adresse de retour : NORD RAPID CASH \u2013 YouCr\u00e9ation 163 rue Villars, 59220 Denain, France 4. Produits d\u00e9fectueux ou erreur de commande En cas de produit re\u00e7u endommag\u00e9, non conforme ou erreur de personnalisation de notre part : Merci de nous contacter sous 48h apr\u00e8s r\u00e9ception \u00e0 contact@youcreation.fr avec photos \u00e0 l\u2019appui. Apr\u00e8s v\u00e9rification, nous vous proposerons soit un remplacement, soit un remboursement int\u00e9gral, y compris les frais de retour si n\u00e9cessaire. Contact Pour toute question relative \u00e0 cette politique de confidentialit\u00e9, vous pouvez nous contacter : Par email : contact@youcreation.fr Via notre formulaire : https:\/\/youcreation.fr\/contact Par courrier : NORD RAPID CASH, 163 rue Villars, 59220 Denain<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de remboursement et de retour - youcreation.fr<\/title>\n<meta name=\"description\" content=\"Consultez notre politique de retour et de remboursement YouCr\u00e9ation. 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